Microsoft Teams was released worldwide in 2017, and since then, has stormed through the digital workplace to revolutionise the way we communicate with co-workers, and conduct daily business.
It would be fair to say, then, that putting Microsoft Teams at the heart of your company’s UC system isn’t an impossible task! Your company’s unified communications system is essential for keeping your employees and customers connected, and allows you to effectively collaborate departments and systems. Being able to integrate all the applications your workplace might use, Microsoft Teams can only make your UC system better.
Indeed, there are many benefits to putting Microsoft Teams at the heart of your company’s UC system that you cannot discount. This useful article explains it all for you.
Table of Contents
The benefits of Microsoft Teams
Efficiency
With Microsoft Teams, your company can have everything in one place. Most Microsoft business licences actually include Microsoft Teams for free, and you can have the best of instant messaging services, voice and video features without juggling between a dozen downloaded apps. Simplifying internal communications with Teams is tried-and-tested, and holds true when considering your company’s telephony needs.
Direct Routing
Microsoft Teams direct routing is one beneficial reason to consider incorporating Microsoft Teams into your company’s UC system. Direct routing makes connecting your current set-up to Microsoft’s system a hundred times easier! Using a pre-approved Session Border Controller vendor, it takes minutes to hook up your telephony PSTN (Public Switched Telephone Network) to the superfast Microsoft phone system.
Policy-based call recording
Microsoft Teams’ policy-based call recording allows companies to speed up communication between staff and clients. You can record and store important discussions within Teams for the future, and specific users can be “marked” for recording, as aligned with compliant recording regulations. Whether for keeping track of interviews, or organising information for future audits, policy-based call recording will prove most useful in your business.
Make internal and external calls easily
From the comfort of your Teams interface, make internal and external calls at the touch of a button. You can call a colleague from a tablet, smartphone, laptop or desktop, inside and outside the office if needs be. This ensures you’re always in touch with who you need to be, without hurrying for a mobile phone or panicking about your signal.
Teams is a UCaaS platform
As a UCaaS platform, Microsoft Teams gives your company’s employees a few additional benefits that other systems might not have. For example, team members can set their own communication preferences to align with their working needs. They can indicate whenever they’re available to chat, and conduct meetings without leaving their desk chair. Better yet, Microsoft Teams is a cloud-based UCaaS platform – everything is where you need it to be, without fuss or hassle.
Cost Savings
The worst part about unified communications can be wrestling with a hundred software solutions. As we’ve mentioned previously, Microsoft Teams is a master of integration; communicating from one place rather than a dozen is much more cost-efficient for your company! Furthermore, because your communications are bolstered on a company-wide basis, Teams enables you to make greater profits by improving your project turnover and keeping your customers in the loop.
