Top 5 Tips To Secure Repeat Customers

It’s very easy to assume that to secure more work you need to have more customers. And a considerable amount of the time that’s accurate. However, repeat work may possibly be a great source of consistent cash flow too.

Whenever you’re carrying out a job, be mindful of how much you could possibly make if you’re asked back to carry out more services in the future. Here are 5 very easy points to perform to boost the possibilities of you acquiring repeat work.

Showing up punctually is a straightforward way to create a fantastic first impression. Make sure you carry this out whenever you have a scheduled appointment with your customer and don’t keep rearranging scheduled visit dates and times.

Most customers will get frustrated pretty swiftly if you don’t turn up when you say you will, and this might just make them decide not to hire you. But if you honour your appointments they’ll take it as a sign that you’re competent, reliable and are taking the job very seriously, this could easily win you the job and regular work.

  • Dress to impress

Yet another way to create a great impression is to dress well. Don’t worry– this doesn’t mean turning up in a suit and tie. Just make sure you look neat and tidy and aren’t bringing mud or dust into your customer’s home.

Consider getting some company polo shirts for your team (or perhaps just for you if you operate alone). This makes things easy to look smart and experienced and is a great way to help your business stick in your client’s mind.

  • Take some time to explain

If you’re a skilled professional with years of experience, it can be easy to overlook that some homeowners have very limited knowledge when it involves home improvements. So if you catch them appearing confused or they switch off when you’re explaining a job, check that they comprehend the language you’re using.

Even if they do understand what you’re discussing, your client will appreciate you making the effort to make sure you’re being crystal clear and will be encouraged to provide repeat work your way when it crops up.

  • Put it in writing

We recommend writing every detail down into a proper quote when you agree on a job and a price with a customer. It’ll help to ensure that you’re on the same page and help prevent any squabbling over agreed quotes in the future. Within your quote make sure your customer understands you are fully covered by your insurers. Whilst taking the time to explain the quote in its entirety show them your public liability insurance certificates, tradesman liability insurance certificate or contractors all risk insurance certificate. All of this will help cement you as a go to in your clients mind. You can obtain these insurances from companies such as

But these aren’t the only benefits. Putting things in writing for your customer before they ask will help to reassure them that you’re being upfront and honest about what needs doing and what you’re most likely to charge. This can help you stand out from your competitors and put you first in line for extra work.

  • Give Incentives to customers

It’s unfortunate but also undeniable — sometimes doing an exceptional job just isn’t enough to embed your business into your customer’s psyche and get them to send out more work your way. So offer some valuable incentives.

This doesn’t need to leave you out of pocket. Just a complimentary aftercare appointment or a 10% discount on a second job can guarantee you the repeat services you need.

So getting repeat work doesn’t have to be costly or challenging. Sticking to these 5 tips should really help you get your excellent work recognised and gain your clients’ support.

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